Network & Support Specialist

ABOUT RJC 

Specializing in structural engineering, building science, structural restoration, structural glass engineering, parking facility design, and building energy modelling, RJC Engineers (RJC) is one of Canada’s leading engineering firms. Recognized as an exceptional workplace, we mentor the next generation of Canada’s ‘best and brightest’ engineers and technologists. With offices and expertise across Canada, we challenge our people to push technical boundaries and provide leadership in our fields of practice, while providing creative thinking and practical results for clients and projects nationwide 

We believe in taking care of our people and provide opportunity for them to realize their full potential. RJC offers an engaging team environment where you will work on exciting and challenging projects, discover new and developing technologies, practices and techniques and where you will flourish in a culture of continuous learning and collaboration. Working under the guidance of leading specialists who broadly share their expertise, you will get to fine tune your skills and cultivate your expertise while pursuing your professional goals. 

CANDIDATE PROFILE:

Reporting to the Technical Services Lead, the Network & Support Specialist is responsible for maintaining and troubleshooting the company's network, server and cloud infrastructure, as well as providing technical support to end-users. The successful candidate is customer service focused, displays excellent communication skills and a strong ability for analytical problem solving.

Please note that this role is required to be on-site 5 days a week at our Toronto office.

KEY RESPONSIBILITIES

Duties include, but are not limited to:

• Provide front line support and problem resolution for 200+ employees in the Toronto and surrounding offices
• Monitor ServiceDesk ticketing system and offer remote support to approximately 650 employees across Canada
• Maintain and troubleshoot the company's network infrastructure
• Onboarding & Offboarding of staff including workstation setup, account creation, account closeout, etc.
• Administration of Microsoft Cloud Services (Office 365, Azure Active Directory, Exchange, Intune)
• Create and maintain technical documentation

PROFESSIONAL QUALIFICATIONS

Education:

• Diploma or Degree in IT-related studies from, or equivalent experience
• Microsoft/Networking Certifications an asset

Experience:

• 2+ years of relevant experience
• Experience supporting CAD or Engineering software an asset
• Experience supporting a large number of users in a fast-paced environment

Skills:

• Microsoft desktop and server operating systems
• Microsoft Cloud (Office 365, Azure AD, Exchange Online, Intune)
• Server virtualisation (VMWare)
• Networking (TCP, DNS, subnets, VPN, firewalls, wireless)
• Knowledge of Active Directory, Group Policies
• Experience troubleshooting devices (tablets, smartphones, printers, laptops, etc.).
• Knowledge of imaging procedures and tools
• Self-starter that works efficiently as part of a team and independently
• Ability to interact professionally with all levels of business personnel and build strong working relationships
• Analytical problem solving ability
• Excellent verbal and written communication skills
• Customer-focused mindset
• Enthusiasm for technology

Are you someone who exhibits our core attributes?

• Creative Mindset - provide new and diverse ideas
• Proactive Approach - take initiative and seek opportunities for growth
• Supportive Teamwork - promote an inclusive and respectful work environment and culture
• Trusted Advice - demonstrate integrity
• Lead With Purpose - empower, develop and support others to reach their full potential

REWARDS AND BENEFITS

• An inspiring workplace that supports its people and recognizes great work
• Stimulating, challenging projects and development opportunities to help you grow your skills and career
• Being part of a supportive and inclusive network of people that help each other reach their goals
• A comprehensive financial rewards program that recognizes your success, including eligibility for a performance-based bonus and share ownership program
• An extensive and generous benefits package including a $1000 Health Care Spending Account
• Maternity and Parental Leave Top-up Program
• Investing in your future, opportunity to become part of an employee-owned organization and eligible for RJC’s matching Retirement Registered Saving Plan (RRSP)

Attention Staffing & Recruitment Agencies: RJC Engineers, will not pay fees for recruitment activities related to the hiring of a candidate unless a written service agreement has been established between a duly authorized representative of our Corporate Human Resources department and the recruitment/placement firm. In addition, to qualify for recruitment fees, all candidate resumes must be submitted to RJC Engineers, through our Corporate Human Resources department. Resumes and profiles sent to our managers without the express agreement of our Corporate Human Resources department will not be eligible for a fee